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Policies

Seating Policy

 

Seating is first-come, first-serve, and ordering online is the fastest and easiest way to get the best available seats. Unlike previous years, you will be able to select your seats at the time of purchase.

 

If you are unable to order tickets online, our dedicated customer service team will be available to take your order by phone Monday - Friday 9 AM-5 PM. ​Just call  800.716.6975.

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We anticipate higher call volume in the weeks following October 30, so please note the following:

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  • If your call goes to voicemail, please leave a short message with your name and the best phone number to reach you. We will do our best to return your call within 24 hours. 

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  • Once you have left a voicemail message, please do not leave additional messages. We assure you we have received your message and will return the call as soon as possible.​

Aisle-Seats Surcharge Policy


Spanish River Concerts is fundamentally opposed to hidden fees and surcharges. However, our new seating approach allows customers to choose their own seats at time of purchase, and while this is a good thing for customers, it creates a problem for those in medical need of seating on or close to an aisle. To discourage indiscriminate selection of this limited resource, we have instituted a $5/concert surcharge on the two seats closest to each aisle.

If you don’t require aisle seating, but simply like the convenience and don’t mind paying the surcharge, we ask you to be mindful that such seating is a scarce commodity, intended for use by those who have real mobility issues. If you do require this accommodation, we invite you to make your selections accordingly. Customer service will credit the surcharge to your account if you submit a legitimate doctor’s note (anytime during the season), confirming your need.

Important Reminders

 

Proper attire is requested for all concert attendees. Shorts and flip-flops are not allowed.

The auditorium temperature is variable, we suggest bringing a sweater or similar garment, just in case. Also, please refrain from perfume use as there are many patrons who are allergic.

 

Concerts begin at the listed times. Please be advised that late arrivals will be seated at the discretion of the ushers. Concerts are approximately 2 hours long with a brief intermission halfway through the performance.

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Please silence all electronic devices during the performance. It can be disruptive to both attendees and performers.  


Please remain in your seat until encores and curtain calls have finished. It may seem enticing to make an early departure in order to avoid traffic congestion, however it is noticeable and  especially for the artists on stage.  

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Minimize walking distance, and help us prevent traffic congestion by carpooling, if possible.

Exchanges


​If illness or a conflict arises for one of your performance dates, one free exchange for an alternate date is possible, based upon availability. A ticket exchange must be
processed at least 24 hours in advance of the ticketed concert date.
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Refunds


All ticket sales are final. Customer Service has the discretion to make exceptions on a case-by-case basis to address extenuating circumstances. Exchanges/refunds
for improved-seat-seeking will not be accommodated.

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