What time do the concerts start? 

All concerts begin at 8 pm. The doors open one hour prior at 7 pm. 

 

What’s the best way to buy tickets on your website?

The best way to access our website is by using a current version Chrome browser running on a Windows PC. Macs and iPads will work, but much more testing has been done on Chrome running on Windows than any other system.

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On a Mac or iPad, the Safari browser will work, but again, more testing has been done on the Chrome browser; so it is a better choice, if available.

 

It is highly recommended that you do not attempt to make ticket purchases on your smart phone; the small screen-size will make it very difficult.

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Are there any discounts on purchasing tickets?

Yes, there are ways to save on purchasing tickets - invite 8 or more friends to one performance and qualify for a 20% discount or purchase a Series plus all three Special Events at the time of Series purchase and receive 25% off your entire order!  Plus, Series purchasers automatically receive a 20% discount on Special Event tickets for each Series Subscription purchased per member.

 

What is your refund policy? 

Our stated policy is “All Sales are Final”, but we understand that things happen, so we make every reasonable effort to accommodate life’s little twists and turns. If you have a truly extenuating circumstance where an exchange will not suffice, please contact Customer Service. Due to the very deep discount on the SuperSaver-25 refunds for those purchases will not be possible.

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Can I exchange tickets for an alternate date?

Yes, if a conflict arises with one of the performances, one free exchange per customer per season for an alternate date is possible, based upon availability. 

   

How can I get the best available seats?

Of course, ordering sooner is always the best way to get the best seats. On-line ordering is always best. Tickets can also be ordered by phone, but please understand that we have a very small staff, so typically, you will be routed to voicemail. You should leave exactly one message. During certain peak periods, (e.g., the weeks just prior to tickets going on sale and shortly after), you can generally expect to receive a call back within the same week. 

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What happened to the Promo-code method of discounting?

In 2024, we introduced the Promo-code, which was a way for people to form virtual groups in order to take advantage of group discounts using a shared 6-digit code. I liked this idea, but in practice, it became a bit cumbersome, and most group members didn’t receive their discounts at time of purchase, but instead as a rebate that was automatically issued after the group count reached 8 members. There may be a few larger groups using our Promo-codes this year, but there aren't many of these; so a good way to save would be to form your own group of 8+, and coordinate with them to pick one person to make the on-line purchase for the group. This is no different than the typical way that you might form a group for any other venue to buy concert tickets or sporting event tickets.

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What if I have a visual impairment and need seats as close to the stage as possible?​

Customer service maintains a small reserve of closer seats for legally blind members who require close donwstairs seats. Please call to make a reservation by phone and indicate your need. We will require that you provide medical documentation of your condition.