What happened to the Promo-code method of discounting?

Last year, we introduced the Promo-code, which was a way for people to form virtual groups in order to take advantage of group discounts using a shared 6-digit code. I liked this idea (probably because I thought of it), but in practice, it became a bit cumbersome, and most group members didn’t receive their discounts at time of purchase, but instead as a rebate that was automatically issued after the group count reached 8 members. There may be a few larger groups using our Promo-codes this year, but there aren't many of these; so a good way to save would be to form your own group of 8+, and coordinate with them to pick one person to make the on-line purchase for the group. This is no different than the typical way that you might form a group for any other venue to buy concert tickets or sporting event tickets.

 

What about my tickets from last season’s postponed show: Triumph of the Human Spirit? Do I have to buy that concert again to qualify for the SuperSaver discount? Of course not! At checkout, you will be asked to tell us the number of people included in your order who already have Triumph tickets (even if those tickets are lost or misplaced). So before placing the order, whether it’s for 2 people or 10, make sure that you know how many Triumph tickets are already owned by your group. If applicable, the number you enter as the quantity of Triumph tickets you already own will be used for determining your SuperSaver-25 discounts, but be aware that this number will be verified before your tickets are mailed to you.

 

What if I lost misplaced my Triumph tickets from last season?

We will deal with replacing any lost or discarded Triumph tickets later in November, but don’t let concerns about that stop you from making your on-line purchases over the coming days, while you can still take advantage of our SuperSaver-25 discount. If you’re new this year, and want to buy tickets for this great concert, there are some seats available for the Monday and Tuesday performances, but much more available for the newly added Thursday performance.

  

How can I get the best available seats?

Of course, ordering sooner is always the best way to get the best seats. On-line ordering is always best. Since Thursdays are new, they will have the best availability of seats in all tiers. Tickets can also be ordered by phone, but please understand that we have a very small staff, so typically, you will be routed to voicemail. You should leave exactly one message. During certain peak periods, (e.g., the weeks just prior to tickets going on sale and shortly after), you can generally expect to receive a call back within the same week.

 

What’s the best way to buy tickets on your website?

The best way to access our website is by using a current version Chrome browser running on a Windows PC. Macs and iPads will work, but much more testing has been done on Chrome running on Windows than any other system.

 

On a Mac or iPad, the Safari browser will work, but again, more testing has been done on the Chrome browser; so it is a better choice, if available.

 

It is highly recommended that you do not attempt to make ticket purchases on your smart phone; the small screen-size will make it very difficult.

 

What if I have a visual impairment and need seats as close to the stage as possible?​

Customer service maintains a small reserve of closer seats for legally blind members who require close orchestra seats. Please call to make a reservation by phone and indicate your need. We will require that you provide medical documentation of your condition.

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Can I exchange tickets for an alternate date?

Yes, if a conflict arises with one of the performances, one free exchange per customer per season for an alternate date is possible, based upon availability. 

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Are there any discounts on purchasing tickets?

Yes, there are ways to save on purchasing tickets - invite 8 or more friends to one performance and qualify for a 20% discount or purchase all 3 Special Events and save 20% off. (Special Events are always discounted 20% for series subscribers). ​​​​

 

What is your refund policy? 

Our stated policy is “All Sales are Final”, but we understand that things happen, so we make every reasonable effort to accommodate life’s little twists and turns. If you have a truly extenuating circumstance where an exchange will not suffice, please contact Customer Service. Due to the very deep discount on the SuperSaver-25 refunds for those purchases will not be possible.

 

What time do the concerts start? 

All concerts begin at 8 pm. The doors open one hour prior at 7 pm.