Seating Policy

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Seating is first-come, first-serve, and ordering online is the fastest and easiest way to get the best available seats. 

 

If you are unable to order tickets online, our dedicated customer service team will be available to take your order by phone Monday - Friday 9 AM-5 PM by calling 800.716.6975.

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Aisle-Seats Surcharge Policy

Spanish River Concerts is fundamentally opposed to hidden fees and surcharges. However, our new seating approach allows customers to choose their own seats at time of purchase, and while this is a good thing for customers, it creates a problem for those in medical need of seating on or close to an aisle. To discourage indiscriminate selection of this limited resource, we have instituted a $5/concert surcharge on the aisle seat. 

If you don’t require aisle seating, but simply like the convenience and don’t mind paying the surcharge, we ask you to be mindful that such seating is a scarce commodity, intended for use by those who have real mobility issues. If you do require this accommodation, we invite you to make your selections accordingly. Customer service will credit the surcharge to your account if you submit a legitimate doctor’s note (anytime during the season), confirming your need or you submit a copy of your handicap parking placard.

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Exchanges

​If illness or a conflict arises for one of your performance dates, one free exchange for an alternate date is possible, based upon availability. A ticket exchange must be processed at least 24 hours in advance of the ticketed concert date.
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Refunds

All ticket sales are final. Customer Service has the discretion to issue credits on a case-by-case basis to address extenuating circumstances. 

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​​Important Reminders

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• The auditorium temperature is variable, we suggest bringing a sweater or similar garment, just in case.

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• Please refrain from perfume use as there are many patrons who are allergic.

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• Concerts begin at the listed times. Please be advised that late arrivals will be seated at the discretion of the ushers. Concerts are approximately 2 hours long with a brief intermission halfway through the performance.​

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• Minimize walking distance, and help us prevent traffic congestion by carpooling, if possible.

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• Proper attire is requested for all concert attendees. Shorts and flip-flops are not allowed.

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